Planet DDS has launched DentalOS®, a software platform designed for dental service organizations (DSOs) and multi-location dental groups. According to the company, the platform connects its Denticon and Cloud 9 practice management systems on a single data layer and adds enterprise capabilities, including AI agents. The company said DentalOS will be available at no additional cost to existing Planet DDS customers.
According to Planet DDS, the launch reflects its view that many growing dental organizations are using software originally designed for single-office practices despite managing dozens or hundreds of locations. The company said increasing operational complexity, enterprise reporting requirements, AI adoption, workforce challenges, and security needs have created demand for a different type of platform.
“Every bet we’ve made as a company, we made early and often alone. Cloud-native before it was obvious, open ecosystem to give our customers choices, and enterprise-grade before DSOs were a mainstream conversation. It was never luck or prophecy. Our customers knew and we had the conviction to listen. DentalOS is our answer to the dental enterprise era,” said Eric Giesecke, CEO of Planet DDS.
Mike Huffaker, chief revenue officer of Planet DDS, said the company developed the platform in response to conversations with DSO executives about their operational priorities. “I’ve never met a DSO leader who said their biggest problem was finding the right practice management software. They talk about visibility, scale, AI, and operational consistency across dozens of locations. They’re looking for a platform that matches the ambition of what they’ve built,” Huffaker said.
According to the company, DentalOS connects practice management, revenue cycle management, imaging, and AI through a unified data layer while supporting an open ecosystem of more than 80 integration partners. Planet DDS said the platform includes several enterprise software suites. Agents+ provides AI-powered scheduling and recall automation, with appointment confirmation and recall agents available now and additional cancellation recovery, missed appointment recovery, revenue cycle, and clinical agents planned. Clinical Voice+ offers AI-assisted clinical documentation, including AI Voice Perio and AI Voice Restorative in Denticon, with AI Progress Notes planned next. Imaging+ includes cloud-based imaging capabilities, CBCT cloud storage, expanded storage, and imaging analytics. Patient+ includes MyTooth for scheduling, forms, and patient communication. Payments+ includes Planet DDS Pay with automatic ledger posting. RCM+ includes the RCM Hub, which the company said is designed to help organizations monitor eligibility, claims, remittance, and patient accounts receivable.
Nathan James, chief product officer of Planet DDS, said the platform's architecture is intended to support current and future AI capabilities. “Every capability we’re building—AI agents, clinical voice, predictive revenue cycle—performs relative to the quality of the data beneath it. DentalOS is that foundational platform. We built the platform so that everything built on it today and in the future performs at a level disconnected tools never could,” James said.
According to the company, DentalOS will be introduced in phases. The initial phase includes a unified desktop experience, single sign-on, multi-factor authentication, centralized user management, and an AI workflow marketplace. Future phases are expected to focus on reducing workflow fragmentation, supporting multi-specialty organizations, and providing centralized management across multiple locations.
Planet DDS also announced that qualifying dental groups with two to nine locations will have access to DentalOS through its Launchpad program. According to the company, the program is intended to provide smaller organizations with access to the same platform used by larger DSOs.
Founded in 2003, Planet DDS develops cloud-based software for dental organizations. According to the company, its platform connects Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging through a unified data layer. The company also said its software is used in more than 14,500 practices by approximately 175,000 users, and that more than half of the 60 largest DSOs in North America use its solutions.
More information is available at planetdds.com/dentalos.
